Welcome to Urban Jems! If you have any questions or suggestions please feel free to contact me using the contact form.
Payments
All major credit/debit cards are accepted through PayPal or Stripe.
Shipping
Due to the ongoing COVID-19 and Postal Service situations shipments may be delayed. ALL SALES FINAL.
Items usually ship within 3-5 business days.
Once packages are in the custody of the USPS I have no control over when deliveries will be made.
Items listed as PRE-ORDER, Will ship to the customer 2-4 days after receipt to me from manufacturer. Dates and updates will be clearly listed in product description.
Orders ship via USPS First Class Service or USPS Priority Mail. Tracking numbers will be emailed upon shipment.
Urban Jems is not responsible for lost, stolen or damaged packages once in the hands of the USPS. Although I will do what I can to assist, please contact USPS directly at 1-877-275-8777 to file a claim.
PLEASE NOTE
All items are photographed carefully to best depict accurate colors. Please be aware that all computer monitors and devices display color differently.